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Cancellation policy

Cancellation policy & cancellation form

Consumers have a right of cancellation in accordance with the following terms, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly not be attributed to their commercial or independent professional activity:

A. Cancellation policy

Right to cancellation

You have the right to cancel this contract within fourteen days without stating any reasons.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the consignor, took possession of the last batch of goods.

To exercise your right of cancellation, you must inform us (Regeno GmbH, Pommernstr., 67, 68309 Mannheim, Germany, Phone: 0621-49094454, Fax: 0621-153253, E-mail: service@regeno.de) by means of a clear statement (e.g. a letter sent by post, fax, or e-mail) informing us of your decision to cancel this contract. You can use the attached sample cancellation form, but this is not mandatory.

To meet the cancellation deadline, it suffices if you send your message regarding the exercise of your right of cancellation before the cancellation period expires.

Implications of cancellation

If you cancel this contract, we must immediately reimburse you all payments we have received from you, including delivery costs (with the exception of the additional costs that result from the fact that you chose a different type of delivery than the cheapest standard delivery we offer), and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this reimbursement, we use the same payment method that you used in the original transaction, unless expressly agreed otherwise; under no circumstances will you be charged any fees for this reimbursement. We can refuse the reimbursement until we have received the goods back or until you have provided proof that you have shipped the goods, whichever comes first.

You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you ship the goods before the period of fourteen days has expired. You bear the immediate costs of returning the goods.

You only have to pay for any depreciation in value of the goods if this depreciation is due to goods handling that was not necessary for checking the nature, properties, and functionality of the goods.

Exclusion or premature expiration of the right of cancellation

The right of cancellation expires prematurely in the event of contracts on the delivery of sealed goods, and where a return is not suitable for reasons of health protection or hygiene if their seal was removed after delivery. Cosmetic products, reduced goods and special offers are excluded from the exchange.

General information

1) Please avoid damage and contamination of the goods. Please return the goods to us in their original packaging with all accessories and packaging components. If necessary, use protective secondary packaging. If you no longer have the original packaging, please use suitable packaging to provide adequate protection against damage from transport.

2) Please do not send the goods back to us as freight collect packages.

3) Please note that the aforementioned Clauses 1-2 are not a prerequisite for the valid exercise of the right of cancellation.

B. Cancellation form

If you want to cancel the contract, please fill out this form and return it to us.


Regeno GmbH
Pommernstr. 67
68309 Mannheim

Phone: 0621-49094454
Fax: 0621-153253

E-mail: service@regeno.de

I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
_______________________________________________________ _______________________________________________________
Ordered on (*) ____________ / received on (*) __________________
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only for notification on paper)

(*) Delete as applicable

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